Common Questions
and Answers

• Is the GoldKit™ Gold Recycling Package Free?
  Yes. The GoldKit is absolutely free upon your request. There is no obligation once you receive your gold recycling kit.
• Is the GoldKit easy to use?
  You bet! All you need to do is fill out the form, put your gold items in the bag, put the form and bag in the sturdy and secure Mailing Envelope and drop it in the mail. We've even prepaid the postage and self-insured the GoldKit*, making the entire process a snap.
• What are your shipping options?

  Customers automatically receive a Free FedEx label to send us their items. We can also upgrade you to free FedEx overnight shipping. To upgrade, please call our customer service team at (800) 465-3548 Monday - Friday 8am - 6 pm EST.

• How long will it take to receive my kit in the mail?

  You should receive your physical kit in the mail between 3-5 business days from the date of your request. For faster service, we will also provide you with a link to an electronic FedEx label within your welcome email. This can be used the same day you request your kit.

  No printer, no problem! Take your mobile phone to your nearest staffed FedEx location and they can print your label for you. If you have questions, please don't hesitate to call our customer service team at (800) 465-3548 Monday - Friday 8am - 6 pm EST.

• How long will it take for my items to be received once they are in the mail?

  Once your package is dropped off at the staffed FedEx location, it should take about 2-3 days for it to arrive at our secure location. We also offer free overnight shipping. To upgrade, please call our customer service team at (800) 465-3548 Monday - Friday 8am - 6 pm EST.

• How do I use the GoldKit gold recycling envelope?
  Your GoldKit will arrive at the address you have provided in a standard business envelope. It includes three components: Your custom, bar-coded receipt form that tells us where to send your check and provides you with other useful information A thick (6mil) polymer bag to safely hold your scrap gold An envelope in which you can mail the receipt form and bag All you need to do is fill out the form, put your gold items in the bag, put the form and bag in the envelope and put it in the mail. Postage and insurance* are covered by us.
• Is the GoldKit insured if it gets lost?
  Absolutely! Each customer's GoldKit is insured while traveling via FedEx and while in our custody. We've gone to great lengths to develop the most secure and comprehensive gold mailing kit on the market today. Your GoldKit is automatically insured up to $5,000 in the event of loss or damage.** If you believe your gold is worth more than $5,000, you may obtain your own insurance from a list of approved providers. In the event, you obtain your own insurance and accept our offer, we will reimburse you for the additional insurance cost. For a list of approved providers please call, (888) 465-3860.
• You state '24 Hour' payment. What do you mean?
  We mean that upon arrival of your GoldKit, the processing and issuing of a check will be completed within 24 hours. Keep in mind that the GoldKit will be traveling to us via First Class US Mail, which could take up to 7 business days or more, depending upon where you live. And it could take a similar amount of time for our payment check to travel back to you.
• How do I know you received my GoldKit?
  After about 7 business days from the time you send in your GoldKit, we invite you to phone our Customer Assistance number at 1-800-465-3548 for a status lookup in our computer tracking system. You may also track your shipment using our online tracking system.
• Where will I get the most cash?
  It's simple: GoldKit recycles to a large, global pool of competing gold buyers, so we can offer you the best prices. Pawn shops deal with just a few local customers, which means less cash for you. Fill out our free request form to sell gold online.
• What if I am not satisfied with your payment amount?
  If for any reason you are not happy with our payment for your recycled gold material, you are invited to receive your material back insured* at our expense. We simply ask that you return our check pursuant to the terms of the GoldKit Terms & Conditions.*
• I'm still not sure! Can you contact me before issuing my check?
  Yes! We would be happy to phone you and describe your pending payment amount for your authorization. We simply ask that you write "Please Call With Quote" on the receipt that is included with your shipment.
• What if the GoldKit is too small to hold all of my items?
  Many consumers and jewelers have a quantity of scrap gold that is too much to fit inside our GoldKit. If this is your situation, simply call our Customer Assistance number at 1-800-465-3548 and request a Safe-Pak, which is much larger than a GoldKit. You will have to prepay the postage and insurance with a Safe-Pak.
• Can I use my own packaging?
  Yes. In fact this will speed up the process, because you won't have to wait for our GoldKit. Learn how to ship your items without a GoldKit gold pack.
• What if I'm not sure something is made of gold?
  Looking to sell gold jewelry or sell scrap gold You can send us any items that look like they are gold. Our staff will determine whether they are actually gold and pay accordingly. If the items are not gold, they will be computed as gold-filled material and yield fractional amounts, which you will also be paid for. Please do not include anything you know is costume or gold plated.